On April 23, 2025, users of the cryptocurrency exchange Gate.io reported issues with their account balances. Information about missing funds from user balances appeared in Telegram channels, causing a wave of concern among the platform’s clients. However, the situation stabilized shortly thereafter, and all funds were restored.
This is reported by Business • Media
Causes of Temporary Disruptions and Service Restoration
Representatives of Gate.io explained that the cause of this situation was a brief platform update, which was necessary due to high traffic on the services and functionality enhancements. The company noted that during the technical work, futures trading and copy trading services were temporarily suspended. However, as emphasized by Gate.io, this did not affect spot trading, deposits, withdrawals, and other services, and all core functions were operating normally.
Completion of the Update and Security Assurances
After the update was completed, exchange representatives announced that all functionalities of the platform had been restored, and the services returned to their usual mode of operation. The company apologized for any inconvenience and assured that users’ assets remained intact and secure.
“We apologize for any inconvenience. Currently, trading, deposits, withdrawals, and assets have not been affected. We will provide a compensation channel for users who experienced issues,” said Gate.io.
Meanwhile, the Incrypted editorial team reached out to exchange representatives for additional comments regarding the incident and will update the material once a response is received.
Recall that in July 2024, the cryptocurrency exchange Gate.io announced its exit from the Japanese market due to pressure from regulatory authorities.
If you have any questions regarding the platform’s operation or the security of your assets, we recommend following the exchange’s official announcements.